FAQs

Have a Question?

We've covered some of the popular questions and answers below. If you can't find what you're looking for you can always Get In Touch.

Popular Questions

Where is my order?

Our delivery timescales differ based on the shipping method you have chosen and the country you are delivering to.

For detailed information about shipping please see our shipping policy.

If you still have issues with a delivery or you're missing tracking details, please contact us.

How do I get in contact with you?

If you have any questions, we recommend reading our FAQ's below. If you'd like to speak to a customer service agent you can choose one of the following options:

  1. Click the Chat icon in the bottom left of the screen.
  2. Visit our contact us page.
  3. Email us at support.formulaeshop@levymerch.com

How do I return an item?

If you'd like to return an item to us, you can follow our simple instructions on our Returns Portal.

Orders & Delivery

Where is my order?

Our delivery timescales differ based on the shipping method you have chosen and the country you are delivering to.

For detailed information about shipping please see our shipping policy.

If you still have issues with a delivery or you're missing tracking details, please contact us.

How do I cancel my order?

We don’t currently allow customers to cancel orders directly. But don't fret! Just reach out to our Customer Service team, and they'll take care of it for you. Please note that we can only cancel orders before they're shipped.

What delivery options do you offer?

For full information about our delivery options, please see our shipping policy.

Can I change my delivery address?

If you need to update your delivery details, please contact our Customer Service team to place a new order with the corrected delivery information.

Returns & Refunds

How do I return my order / Item(s)?

If you'd like to return an item to us, you can follow our simple instructions on our Returns Portal.

How long does it take to process my refund/exchange?

We try our best to process your refund/exchange within 48 hours of receiving your item(s). However, it may take up to 10 working days for the refund to be fully processed.

Do you offer exchanges?

Yes. If your item is within our returns window (30 days from order fulfillment), you have the option to exchange your item for a different variation (e.g. colour or size). Please note that in certain scenarios you may not have the ability to exchange an item, but you’ll be able to see the options that are available to you when you start the returns process.

Do I pay for postage on returns?

No, we offer free returns for all UK customers.

For international returns, customers will be responsible for arranging their own shipping back to Formula E Store.

Where can I find your Returns Policy?

You can read our return & refund policy here.

What if I receive the wrong item?

Please contact our support team here

What if I receive a faulty item?

You can arrange a return by using our Returns Portal. If you want to speak to someone, please contact our support team here.

What if my order is missing something?

Please contact our support team here.

Payment & Promotions

How can I pay?

We offer a variety of payment options, including Apple Pay, Google Pay, Klarna, PayPal, MasterCard, Maestro, and Shop Pay.

Do you sell gift cards?

You can purchase a gift card here

Do you run offers and promotions?

From time to time, we may offer promotions or discounts to make your shopping experience even better. Keep an eye out for these special offers when you visit our website!

What should I do if my discount code doesn't work?

If you've received a voucher/discount code and this doesn't work, please check the following before contacting us:

  1. Have you copy and pasted the code exactly - please ensure you have not missed a character or a dash.
  2. Does your code have an expiry date. Some codes are only valid for a limited time.

If you're still having issues, please contact us.

Do you offer student discount?

At the moment we do not offer discounts for Students, but we're working on it.

How long are gift cards valid for?

Gift cards are valid for 1 year.

Products & Other

Do you offer a warranty?

All Formula E products are eligible for return or exchange within 30 days of order fulfillment – please refer to our return policy for details.

Can't find what you're looking for?

Contact Us